Frequently Asked Questions

A: Yes! Caselle phone cases are designed to provide excellent protection against accidental drops and impacts. Our cases are made from durable, high-quality materials, including shock-absorbing layers that help to cushion your phone during drops. While no case can guarantee 100% protection in all situations, our cases are built to minimize damage and provide added peace of mind.

A: Our drop-resistant cases are tested to withstand typical everyday drops from waist height or lower. The combination of reinforced edges, shock-absorbent materials, and precise engineering helps protect your phone from scratches, dents, and cracks caused by falls. However, the level of protection may vary depending on the height and angle of the drop.

A: While our phone cases are designed to be highly durable and drop-resistant, we do not offer a warranty for damage caused by drops or impacts. Our warranty covers defects in material or craftsmanship, but we always recommend exercising care when handling your phone.

A: Delivery times vary depending on your location and the shipping method chosen. Standard shipping usually takes 5 to 7 business days, while expedited shipping can take less than 5 business days. Please note that delivery times may be affected by holidays or weather conditions.

A: No! We does not offer international shipping at the moment. We only ship to East Malaysia and West Malaysia. Shipping rates and delivery times vary depending on the destination. You can check the shipping cost at checkout based on your location.